Ratings & Reviews

Overall Rating

4
(42 reviews)
90.5% of customers recommend this property

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Resident Reviews

submitted by Kristen E. - |Recommended: YesA fresh start — Had a great move-in. Felt welcomed by concierge and leasing staff, who were all very friendly and helpful. A big change of pace from other apartments that I've lived in. Can't wait to use all of the amenities that this community has to offer.
response from property -Kristen, Thank you for the 5-Star rating and kind words. We're so glad to hear that you are enjoying your new home and we look forward to seeing you around the community taking advantage of the amenities! Regards- Karen K
submitted by Amanda R. - |Recommended: YesGreat building in a great neighborhood — I've been here about two months and I have had an excellent experience. The few maintenance requests I had on move-in were dealt with very promptly and all of the building staff are genial and hardworking. Even with most everyone working from home, I can't hear my neighbors. I face the courtyard and sometimes folks get loud out there, but only during the daytime and nothing unreasonable or disruptive. My only complaint is that my floor plan does not have the bathroom connected to the bedroom, which was more of a nuisance than I expected, but not something the building staff can fix anyway. Thanks to all the staff for making 360H a great place to live
response from property -Amanda, Thank you for the 5-Star rating and for taking the time to share your thoughts about 360 H Street. We're so glad to hear that you are enjoying your home and look forward to seeing you around the community. Regards- Karen K
submitted by Manuel G. - |Recommended: YesGreat location and great amenities — Ideal location for living in DC...groceries, food and entertainment are nearby Union Station is 7 minutes walking distance. The staff is very professional. Rec lounge room is awesome.
response from property -Manuel, Thank you for taking the time to share your thoughts about 360 H Street. We're so happy to hear that you are enjoying your home and the neighborhood! Don't ever hesitate to let us know if there's anything we can do to make things even better. Regards- Karen K
submitted by Chad T. - |Recommended: YesAging but maintained. — The staff is very helpful, the building is clean but showing signs of age. Requires a bit of upgrades to keep it competitive in the neighborhood but great location and nicer kitchens than most buildings in the area.
response from property -Chad, Thank you for taking the time to review us and to share some candid feedback. We're glad to hear that you enjoy your home, and would love to chat with you about the concerns you mention when you have a moment to reach out. We hope to talk soon and look forward to having you as one of our residents for a long time to come. Regards- Karen K
submitted by Scott Z. - |Recommended: YesThe property is great Very happy with my decision to live here. — Just moved in last week, and everything has been great. The staff has been super helpful with my move-in process.
response from property -Scott, Thank you for taking the time to let us know that how you feel about 360 H Street. We're so happy to hear that you are enjoying your new home and look forward to seeing you around the community for a long time to come. Regards- Karen K
submitted by Taneeka W. - |Recommended: YesBest choice I’ve made so far this year — I love the 360 building. Everything has been great so far.
response from property -Taneeka, Thank you for taking the time to share your thoughts about 360 H Street! We're so glad to hear that you are enjoying your home and look forward to seeing you around the community for years to come. Regards- Karen K
submitted by MAXWELL G. - |Recommended: YesSo far so good — The apartment wasn't quite move-in ready as there were issues with the cabinets and two appliances. The gym is great for the workouts that we do and we haven't had a chance to take advantage of the other amenities yet. It's a little loud on the H-St facing side of the building, but that's city apartment living for you I guess. Overall, having just moved in, we are liking it so far.
response from property -Maxwell, Thank you for taking the time to share your thoughts on 360 H Street. We're glad to hear that you are liking your new home. We are sorry to hear that there were some issues upon move in. Please know that is not the standard to which we hold ourselves and we believe that somebody from the team has already reached out to you to make sure that any outstanding items are taken care of. Again, thank you for your candid feedback and we look forward to counting you as one of our residents for a long time to come. Regards- Karen K
submitted by Adhitya J. - |Recommended: YesWalls are thin but good staff — Walls are thin but the staff are really friendly. Also there are missing weights in the gym which isconcerning.
response from property -Adhitya, Thank you for taking the time to share your thoughts on 360 H Street. We're glad to hear that you feel welcomed by the team! Weights do, at times, get "borrowed" and when this happens we message residents asking that they kindly return them so that they can be used by everyone. Know that we are always here if you have questions or concerns and we look forward to having you as one of our residents for a long time to come. Regards- Karen K
submitted by Dee T. - |Recommended: NoIt's ok, not great service so far. — There's not really a 24 7 concierge. I've called multiple days at different times to have the gate open while my garage key was being made and waited over 25 minutes at the gate multiple times. Disappointing service.
response from property -Dee, Thank you for taking the time to share your thoughts on 360 H Street. We are sorry to hear that you have had challenges with being able to get ahold of our Concierge; this is not the standard to which we hold ourselves. A team member will be reaching out to you in order to discuss the mentioned issue and we look forward to the opportunity to turn your impression of our service around. Regards- Karen K
submitted by Sarah Y. - |Recommended: YesGreat place to live — 360 H Street has been a great place to call home for almost 3 years. There was almost zero office staff turnover during that time and the leasing management team was friendly, knowledgeable, and professional. There were no major issues with the unit while living here. Ancillary staff maintenance, front desk were all incredibly friendly as well. Overall no complaints about the building staff, just needed more space. Otherwise it would have been any easy choice to stay at 360.
response from property -Sarah, Thank you for taking the time to share your thoughts on 360 H Street. While we are sorry that you moved, we're so glad to hear that you enjoyed your time with us. Best of luck. Regards- Karen K
submitted by Montrice W. - |Recommended: NoIt's not a bad place to live. My experiences have been decent until my time and patience was recently tested by a member of the management team. After waiting 20 minutes for this person to return to the office and a new resident had come in a while after me, I was left to wait while the lease agreement was found and given to the other resident who -btw- was late for his appointment. When I confronted the 360 H representative about what had taken place, he expressed his worry of a bad review. Every resident - new or old- is a customer and she be regarded as such. If customer service is not important to you, then this is a pretty good place to stay.
response from property -Montrice, Thank you for taking the time to share your thoughts about 360 H Street. We apologize for making you feel as if your needs as a resident were not important. We believe that every person who comes through our door is important and strive to provide the best customer service that we are able to. The Property Manager will be reaching out to discuss your challenges and we hope that you will give her the chance to turn your impression around. Regards- Karen K
submitted by Elizabeth K. - |Recommended: YesFriendly staff, great apartment — Apartment is in a great neighborhood, and staff was so friendly and accomodating during the move-in process. Noise level from neighbors is low, and apartment is spacious and sunny
response from property -Elizabeth, Thank you for taking the time to share your thoughts on 360 H Street. We're so glad to hear that you are enjoying your home and look forward to having you stay with us for a long time to come! Regards- Karen K
submitted by Kristen W. - |Recommended: YesSo far so good. — Easy access to needs
response from property -Kristen, Thank you for taking the time to share your thoughts. We are happy to hear that you find 360 H Street to be in as convenient of a location as we do! We look forward to having you as a resident for a long time to come. Regards- Karen K
submitted by Dillon F. - |Recommended: YesLoved it — Great location, right on top of a grocery store, great building amenities, all for a reasonable price.
response from property -Dillon, thanks for the great review. We're so glad you love all that 360H Street has to offer and feel right at home here. We appreciate your feedback! Best, Justine Y.
submitted by Laurel S. - |Recommended: YesGreat — I just moved in and so far I really love my apartment and the amenities offered
response from property -Laurel, we're so glad to hear you love the community as much as we do! We hope you continue to enjoy all of the amenities and settle into your new home. We appreciate the 5 stars and having you has a resident! Best, Justine Y.